HOLIDAY HOLIDAY HOURS SEASON'S GREETINGS Experience Capital Mall

HOLIDAY DEALS

SANTA ARRIVES ON NOVEMBER 20th, 10AM

THE SANTA EXPERIENCE

SANTA HOURS

Monday – Saturday    10am – 7pm
Sunday                       11pm – 6pm
Nov 20th                       1pm – 7pm
Thanksgiving               CLOSED
Christmas Eve             10am – 5pm

REINDEER FEEDING (BREAK)
Monday – Saturday      3pm – 4pm
Sunday                         2pm – 2:45pm
Nov 20th                      4pm – 4:45pm
Christmas Eve              1pm – 1:45pm

WHAT TO EXPECT

Santa will be sitting in his sleigh in Promotional Court waiting to hear your child’s wish list and pose for photos. New this year, will be a setup that allows for physical distancing. The kids (or whole family!) will be positioned six feet in front of Santa for all photos. Face coverings are required by all guests, all staff, and Santa himself! Face covering must be worn before, during, and after the Santa experience. Regardless of government mandates at the time of your visit, we are prioritizing the health and safety of everyone all season by keeping masks mandatory.

Please also note, due to no physical contact with Santa this year, infants must be held by parents/guardians during photos.

BEFORE YOUR VISIT

Book your visit now! For the safety of our guests, please note, all visits with Santa will be reservation only.

Please also note, there will be no physical contact with Santa this year. This includes sitting on Santa’s lap, hugging Santa, etc. Parents, we ask that you please have this discussion with your children prior to arrival so they know what to expect.

Thank you for planning in advance with us during this unique season!

AFTER YOUR VISIT

Santa will not be handing anything to families this year, but special coupons will be available as you exit the Santa experience. Each guest will be asked to use the provided hand sanitizing station prior to entering the set, as well as, encouraged to use it again at the exit. We have worked very closely with the local health officials and our retailers to ensure the highest level of safety during your visit. Scroll to the bottom of this page for more information on our safety and sanitization protocols.

HOLIDAY EVENTS

JOIN US DURING THE HOLIDAY SEASON

SANTA LOVES PETS TOO!

If your pet is on the nice list this year, bring them to Capital Mall to have their photo taken with Santa.

Wednesday, December 1, 4pm – 7pm
Wednesday, December 8 4pm – 7pm
Wednesday, December 15, 4pm – 7pm

SOOTHING SANTA

Santa welcomes people of all ages and abilities to visit during dedicated hours! To provide a quieter experience, Soothing Santa events are hosted prior to stores opening, center music will be off, and guest traffic is expected to be minimal. Visits with Santa are free. Photo packages will be available for purchase.

Sunday, December 5 – 8am-10am
Sunday, December 12 – 8am-10am

TIS THE SEASON OF GIVING!

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GIFT WRAPPING

Gift wrapping is available in Macy’s Court courtesy of the Washington Army National Guard.

Noon – 6pm
November 27 – 28
December 3 – 5
December 10 -12
December 17 – 19

HOLIDAY SAFETY PROCEDURES

The Santa experience and center policies may look a little different this season. Read about what we’re doing to keep the safety and health of our employees, shoppers and community our top priority.

HOLIDAY SAFETY PROCEDURES

  • The safety and health of our guests, employees and community is always our top priority. Out of an abundance to keep everyone as safe as possible, we have taken additional safety measures at the holiday set to make this holiday season both a magical and safe experience.

Here is what we’re doing to safeguard your visit:

  • All guests are required to wear a face covering at the Santa set and during the photo session. Face coverings will be provided to guests who need them at guest services.
  • Each guest will be asked to use the provided hand sanitizing station prior to entering the set, as well as, encouraged to use again at the exit station.
  • Guests will be safely distanced as they move through the photo experience.
  • All staff are required to wear masks while in the shopping center.
  • Staff members will wipe down the set (railings, counters, any touch points on the set) after each guest using CDC recommended cleaning supplies.
  • Social distancing markers will be clearly marked around the set to 6 feet between guests entering and exiting the Santa set.
  • Once your visit and photos with Santa are complete, you will be ushered over to the viewing/sales station to make your selection. Only staff members will operate the computer at each of these stations.
  • Cash will not be accepted this year. You may use your debit or credit card for payment.  The cashier will ask each guest to swipe their own card for processing. The card swipe unit will be wiped down after each transaction.
  • Santa, and all staff, will be screened daily for symptoms including having their temperature checked.

Click here to see all the ways the center is safeguarding your experience outside the Santa set.